How can we help?

Go to Account settings → Security & verification, enter your UAE mobile number and type in the 6-digit code we text you. It takes a minute. Verified accounts get a trust badge, and verification is required before you can post an ad in any category.

Email us from the address on your account and we will reset it for you. Self-service password reset is not live yet.

Open any listing and use "Show phone number", "WhatsApp" or "Chat on MasarAuto." We recommend keeping the first conversation on MasarAuto until you're ready to view the car in person.

Yes. Tap the bookmark icon on any listing card or listing page. Saved listings appear under Saved in the account menu.

Verify your phone number first (Account → Security), then use "+ Post ad" in the top navigation. Fill in the details, price and description and publish. Most ads go live straight away; a new seller's first ad, and any car priced far under the market, is read by a person first, within 1 working day. Until it is approved buyers cannot see it; you get the answer in Chats from MasarAuto.

Yes, for cars and other vehicles. Add your photos and we fill in the details by ourselves: make, model, year, colour and more. Add an odometer photo for the km, or a mulkiya photo for the exact year and chassis number. The mulkiya photo is read once and deleted; it is never shown on your ad. Everything we fill is highlighted for you to check, and the price is always yours to set.

Go to "My listings" from your account menu. Each ad has Edit and Delete buttons. Changes apply immediately, and deleting is permanent.

No. Every plan, Dealer and Showroom included, starts as soon as you pay. The licence gives the Verified dealer badge: send it from Plans & pricing or Account > Business (free; a person checks it within 1 to 3 working days). Renting cars out is different and needs an RTA rental permit.

Pick your dates and times and send a request (free). When the company approves, pay a AED 50 booking fee to confirm. It is refunded when you pick up the car, and kept only if you do not show or cancel less than 24 hours before. Rent and deposit are paid to the company at pick-up. Your bookings: Account › My rentals.

The seller accepts payment in installments. Tick "Can be paid in installments" on your ad to show it. MasarAuto does not lend money or run the plan: agree the terms with the seller in writing, and never pay before you have seen the car.

We answer every support ticket within 1 to 3 working days. Refunds and payment problems are sorted within the same 1 to 3 working days; your bank may take a few more days to show a refund on your statement. Updates about your account (approvals, featured ads, refunds) arrive in Chats from MasarAuto.

Open the ad and choose "Mark as sold." It stops appearing in Browse and search, but stays visible with a Sold badge in your My Listings. You can mark it available again any time.

Yes. Tap the compare icon on up to 4 listings in the same category, then press Compare in the tray at the bottom of the screen.

Every listing has a monthly payment estimator. Adjust the down payment, loan term and interest rate to get a rough figure. It's an estimate only; actual bank offers vary.

Buyers can leave a star rating and a written review on a seller's profile after dealing with them. You can review any seller once you're logged in, except yourself.

Meet in a public, well-lit place, inspect the car and its documents in person, and never send money before seeing the vehicle. Verified badges add trust but don't replace an in-person inspection.

Use the contact form on this page with subject "Report a listing" and include the listing name or seller. Our team reviews reports and removes anything that breaks our rules.